Refund Policy

Transparent and straightforward refund practices for your assurance

Introduction

At SteadyStateCommons, we recognize that plans can change, and we are committed to maintaining clear and honest refund policies. This document details the scenarios in which refunds are granted for our yacht charter services.

Kindly review this policy in its entirety before confirming your reservation. By reserving a charter with SteadyStateCommons, you confirm your acceptance of these terms regarding refunds.

Cancellation and Refund Timetable

Aborting the Charter More than 72 Hours in Advance

Full Refund

Qualified for: Complete refund less any handling charges

Processing Period: 5-7 working days

Handling Charge: €50 for credit card operations

Preconditions: Cancellation must be requested via written notice through email or phone communication

Cancellation Occurs 24-72 Hours Prior to Charter

50% Refund

Qualified for: Half of the full cost of the charter

Processing Period: 7-10 working days

Handling Charge: €25 to be subtracted from the refunded amount

Preconditions: Acceptable cancellation motive needed; administrative expenses incurred

Cancellation Made Less Than 24 Hours Prior to Charter

No Refund

Qualified for: No compensation is given

Exception: Urgent circumstances will be taken into consideration

Alternative Offer: A voucher for charter use may be extended at the discretion of the management

Preconditions: Mandatory documentation for emergency claims

Refund Policy for Weather-Related Cancellations

Our Commitment to Safety

Our primary concern is safety. If our certified captain deems the weather unsafe for charter operations, we have several options:

  • Full Compensation: If rescheduling isn't feasible, a 100% refund will be offered
  • Rescheduling: Change your charter to an alternative available date without any extra charges
  • Charter Credit: Provision of voucher valid for one year from the initial charter date

Methodology for Weather Reviews

We evaluate the weather through the following measures:

  • Evaluation of wind force and compass direction
  • Assessment of sea conditions and wave magnitude
  • Forecast of visibility and precipitation levels
  • Notifications and alerts from the Coast Guard
  • Professional judgment of the captain relating to safety

Time of Decision: Our official stance on cancellations due to weather will be announced no later than 4 hours before the planned departure time.

Restitution for Medical Urgencies

Special Circumstances

We empathize that medical urgencies can arise unexpectedly. The conditions that might qualify for particular consideration include:

  • Acute medical conditions or injuries that necessitate hospital care
  • Loss of a close family member
  • Call to active military duty or an urgent recall
  • Receiving a summons for jury service or legal subpoena
  • Natural disasters that impede travel plans

Needs for Documentation

In order to proceed with requests for refunds due to emergencies, the following documents are needed:

  • Statement from a medical professional or hospital records
  • Confirmation of death such as a death certificate, if relevant
  • Official orders from the military
  • A legal summons or notice for jury duty
  • Notices of travel restrictions or declarations of emergency

Procedure: Restitutions based on emergencies are processed between 3-5 business days after receipt of the required documents.

Cancellations Due to Operational Factors

Technical Failures

If the assigned vessel suffers from mechanical issues that remain unresolved:

  • Substitute Vessel: Our aim will be to offer a comparable alternative
  • Full Compensation: If a suitable substitute is not available
  • Proportional Refund: If the alternative vessel's pricing differs
  • Additional Compensations: Further compensation may be considered for any inconvenience

Unavailable Crew

In the unlikely event that a certified crew is not available:

  • We'll aim to assign an alternative crew when possible
  • A complete refund if the charter cannot proceed
  • Option to reschedule at no extra charge

Procedures for Issuing Refunds

Form of Payment

Returns will be processed using the original payment medium utilized for the booking:

  • Credit Cards: Allow 5-7 business days
  • Direct Bank Transfers: Allow 7-10 business days
  • Cash/Cheque: Allow 3-5 business days

Handling Charges

Credit Card Handling

€50 charge for cancellations occurring more than 72 hours beforehand

Processing for Bank Transfers

€25 charge applied to all refunds from bank transfers

Handling for International Operations

Supplementary charges may be applied to transactions crossing international borders

Credit From Charter

Criteria for Granting Credits

Credits from the charter might be considered instead of refunds under these situations:

  • Late cancellations (within 24 hours of the departure)
  • Cancellations tied to weather
  • Voluntary changes in scheduling
  • Delays due to operational issues

Conditions of Credit

  • Validity Period: 12 months from the date of issue
  • Transferability: Non-transferrable to third parties
  • Value: Equal to the total worth of the charter without deductions for processing fees
  • Application: Applicable towards any future charters available
  • Expiration: Not extendable past the 12-month period

Compensation for Partial Services

Disruptions in Service

Should your charter experience interruptions or be cut short due to factors within our control:

  • A refund proportionate to the time not utilized
  • Credits for an upcoming charter equivalent in value
  • Complimentary amenities or upgrades

Interruptions Due to Guests

If a charter is prematurely ended on account of guest actions or breaches of safety:

  • No return will be made for time unspent
  • The full amount remains owed
  • Potential additional costs may apply

Process for Settling Disputes

Should you have discrepancies with a refund judgment, you are entitled to:

  • Seek a reevaluation by our supervisory body
  • Present further documents or proof
  • Approach consumer rights entities for a resolution
  • Utilize appropriate legal avenues in accordance with the prevailing law

Methodology for Refund Claims

Step 1: Reach Out

File your refund requisition through:

Step 2: Submission of Details

Your refund submission should include:

  • Confirmation code of the booking
  • Scheduled date and time of the charter
  • Motive for cancelling
  • Supporting documents, where relevant
  • Preferred approach for the refund

Step 3: Evaluation and Completion

Our team will acknowledge your request within a day, appraise it in light of this policy, provide a verdict within two days, and execute approved refunds within the specified durations.

Critical Points to Note

  • All applications for refunds must be submitted formally in text
  • Refunds are executed in € regardless of the original transactional currency
  • We strongly advise purchasing travel insurance
  • Policy amendments are subject to a notice period of 30 days
  • Restitutions must follow the relevant tax codes and regulations

Connecting With Us

For refund-related queries or to commence a refund process:

Refunds Department
SteadyStateCommons Marine Services Ltd.
Marina Point
Cannes 06400
France

Telephone: +33 4 93 00 00 00
Email: [email protected]
Operational Hours: Monday through Friday, from 9:00 AM to 5:00 PM

Date of Last Revisions: July 19, 2025

This policy of refunds is intended to be equitable and lucid. We encourage you to assess these terms carefully prior to making your reservation and to get in touch with us should there be any inquiries.